Q: Where do I send a request and question for information?

A: Send email to trouble@es.net 

Occasionally email spam filters block our responses to customers.
If you do not hear from us for more than 24 hours, please send
your inquiry to trouble@es.net or call 1-800-333-7638 or
1-510-486-7600 (outside the U.S.).

Q: I forgot my login name and password?

A: Send email to trouble@es.net

Q: Can I change the password assigned by the auto registration?

A: Yes, once you log into the Audio Web Server there is an "Account" button in the upper right hand corner of the page to update your information or change your password.

Q: When I try to use netscape browser on a standard Red Hat Linux 7.2 system, and select "join web conference" I get a window saying "sharing not available" because it has the wrong JVM version. What is the correct version, where do I get it and how do I install it?

A: Currently Red Hat Linux is not tested or supported by Latitude. You should be able to attend a meeting an see the documentation that is presented but you will not be able to present from this platform configuration. For the correct system and software requirements please go to the "HELP" page.

Q: I suspect it is desireable that all users of the Voice/DataCollab should register whether they need to schedule meetings or not! It would be nice to have a clear statement of what one gains/looses
relative to "guest" access!

A: If you look at the help pages, a guest can only attend public meetings and view and nothing more:  Logging in as a Guest User. As a guest user, you may attend specific meetings or browse through a list of public meetings once you have registered as a guest user. To attend a meeting as a guest:

From the Welcome to MeetingPlace home page, enter the meeting ID of the meeting you want to attend in the field provided, and then click the Attend Meeting tab.

When prompted, enter your guest name in the field provided, and click the Attend Meeting button.

If you do not know the meeting ID, click the Find Meeting tab. Enter your guest name in the field provided, and click the Find Meeting button. A list of public meetings displays.

NOTE: These statements come from the help pages which include snap-shots of the pages refered to above. If you wish to see the picture please go to the "HELP" page and look under the heading "guest".

Q: Who is allowed to attached documents to a meeting?
The person who scheduled the meeting?
Any attendee who is a registered with meetingplace?
Any attendee who is a guest?

What kind of documents can be attached to a meeting?
What documents other than uSoft PPT files?
Can files be uploaded during a meeting?
What is the distinction between
General Attachement
URL
Meeting Comment

A: Again the help pages explain the attachments, also the pages I copied here do not include the actual web documents in the help pages:

Adding Attachments to a Meeting
Attaching a document, URL, or a meeting comment to a meeting enables users to review the attachment before, during, or after the meeting has taken place.

Note: A meeting must be scheduled prior to recording a meeting comment.

Once a meeting is scheduled, invited participants receive attachments in their e-mail notification. MeetingPlace also stores the attachments so users can access them from the web or from the Meeting Room while the meeting is taking place.

To add attachments from the web:
During the scheduling process, select the Attachments/Recordings icon under the Options section and click the New Attachment button.

To attach a document, select General Attachment from the Attachment Type pull-down menu. Click the Browse button to select the document you want to submit.

To attach a URL, select URL from the Attachment Type pull-down menu, and enter the Internet URL address you want the meeting participants to review in the File Name field. For example, http://www.yourcompany.com.

To attach a previously recorded meeting comment, select Meeting Comment from the Attachment Type pull-down menu. Click the Browse button to select the meeting comment you want to submit.

Click the Add Attachment button.

Click OK to finish adding the attachment.

Click Schedule or Update to finish scheduling the meeting.

For an explanation of Attachments/Recordings parameters, click here.

To add attachments to a current meeting from the Meeting Room:
From the Meeting Room, click the Attachments tab sidebar.

Click the More Attachment Options link. The Scheduling Attachments page displays.

Click the New Attachment button and select an attachment type from the Attachment Type pull-down menu.

To attach a document, select General Attachment from the Attachment Type pull-down menu. Click the Browse button to select the document you want to submit.

To attach a URL, select URL from the Attachment Type pull-down menu, and enter the Internet URL address you want the meeting participants to review in the File Name field. For example, http://www.yourcompany.com.

To attach a meeting comment, select Meeting Comment from the Attachment Type pull-down menu. Click the Browse button to locate the meeting comment you want to submit.

Click the Add Attachment button. Click OK to return to the Current Meeting page.

Note: You must minimize or close the Current Meeting page to return to the Meeting Room.

Click the Attachments tab sidebar and then click the Refresh Attachment List link. The new attachment should be listed under General Meeting Attachments.

Q: What is the distinction between:
Share a Document
Collaborate on a Document

A: "A shared document" is one you have selected from your desktop to be viewed by all participants in the conference.

"A collaboration Document" is a shared document that you have enable collaboration through the pull-down menu in the web interface. This document can be changed by participants that have the collaboration capabilities through their web browser. This is only possible if your enpoint meets the requirements as stated in the "HELP" documentation under collaborating. Here is the text from the HELP pages on enabling collaboration:
Enabling Collaboration
After sharing a document, you can enable the other meeting participants to make changes to the document for real time collaboration.

Note: Any meeting participant who takes control of the shared application or document will be able to make changes and then save the document on your system. For this reason, you may want to create a backup copy of the original file and store it in a separate directory before you begin collaborating.

To open an application for collaboration:
1. Make sure you are currently sharing the document you want to open for collaboration.
2. Click the MeetingPlace icon located in your taskbar.
3. Select Enable Collaboration. If you are not sharing a document, this option will not appear.

4. To disable collaboration, click the MeetingPlace icon in your taskbar, and select Enable Collaboration to uncheck this option.

If you are using NetMeeting, see the instructions using NetMeeting.

Enabling Collaboration
After sharing a document, you can enable the other meeting participants to make changes to the document for real time collaboration.

Note: Any meeting participant who takes control of the shared application or document will be able to make changes and then save the document on your system. For this reason, you may want to create a backup copy of the original file and store it in a separate directory before you begin collaborating.

Sharing an Application in a Web Conference
By hosting a web conference, you are responsible for sharing documents and applications with the other meeting participants. Before you share a document or application, see the application sharing tips:

To share an application with other meeting participants:
Open the application you want to share.

From the current meeting page, click the Join Web Conference button. Please wait while the Meeting Room initializes.

Note: If this is the first time your web browser has joined a MeetingPlace web conference, a Security Warning appears. To prevent this window from appearing in the future, place a check in the "Always trust content from Latitude Communications" option box, and click Yes.

From the Meeting Room Share menu, select Application. If you are using NetMeeting, select App using NetMeeting.

A pop-up menu displays. Select one of the following application sharing options.

To select an application from a list, choose the application you want to share, and click OK.

To stop sharing, click the MeetingPlace icon located in your system tray, and select Unshare.

Q: When I ask for an "immeadiate meeting", I always get a 4 phone line meeting and can not change it!

A: Yes, this is a default setting on the configuration of the bridge. We will be changing defaults as necessary once we get stats and feedback from users. It is not a flex field in this version of code but we have requested many adds and changes to come in future releases.

Q: As a guest I can not see any Past/Today/Future scheduled meeting in the scheduler/calendar!

A: True, guests can not see the calendar of meetings. Only registered users with the correct security level may view the calendar of meetings.

Q: According to ECS/Latitude doc's for Data Canferencing ... "Port 1503 needs to be open on your firewall...". Please clarify this statement and what it means to data conferencing clients!

A: It only applies to netmeeting attendees. In the "HELP" menu it explains attending and sharing in netmeeting through Web conferencing:

Q: What is the procedure for entering Site/Program/Departments?

A: If you have a new Site/Program/Department, just send the request to ecs-admin@es.net and we will take care of it for you. Future releases of the service will include a group web request form similar to the user request form. But that is a couple of months or less away. So just send it to us at the ecs-admin@es.net mailer and it will be done manually for now.

Q: What is the procedure for entering PI/PM/Supervisor entries?

A: PI/PM/Supervisor, this is determined by the user and submitted by
the user.

Q: Why can't I see all of the meetings or make changes to the reservations?

A: As it stands, all registered users are simply "Standard User" by default and can not see all the meetings or make changes to reservations. Only designated "Attendants" for each Site/Program/Departments have these privileges.